Terms and Conditions
The Terms and Conditions below apply to all Classroom Adventures experience days, workshops and individual sessions. For clarification experience days, workshops and sessions will herein by referred to simply as “event(s)”. Anyone who should engage in the services will herein be referred to simply as “the client”. By making a booking, clients are agreeing to the terms and conditions below.
Contents
Experience Days
Bookings and Payment
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Bookings are confirmed once a booking form has been received by Classroom Adventures and it is the responsibility of the person booking to ensure all information provided on the form is correct. If upon arrival to deliver a workshop Classroom Adventures staff find that the information on the booking form is not correct or that our terms and conditions (agreed to by returning the booking form) have not been met we reserve the right to not deliver an event and the client will be liable for the day as per our cancellation policy.
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It is the client's responsibility to ensure that the information on the booking form is correct prior to returning it to Classroom Adventures. The amount that the organisation is invoiced is based on the information contained in the completed booking form. Should the client wish to amend the details of the booking post confirmation, a charge may be levied to cover any costs incurred.
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Classroom Adventures will not read/adhere to any terms and conditions set by the client unless this has been agreed prior to the client returning a completed booking form.
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The client may be invoiced from any point upon receipt of the booking form. All information needed by the client to make payment is provided on the invoice. The invoice will be dated the date issued and full payment is required via bank transfer within 30 days of the event date (listed on invoice).
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Classroom Adventures will not provide any additional information relating to the payment (such as but not limited to, completing forms set by the client, bank statements, void cheques or paying in slips), unless this has been agreed prior to the client returning a completed booking form.
Parking and Set Up
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The client is to provide on-site parking, either in a car park or on the playground, for a transit van. If this condition is not able to be met, then Classroom Adventures will not be able to carry out the day and our cancellation policy will apply.
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Classroom Adventures staff aim to arrive at the event space 1 - 1 1/2 hours before the event. For school bookings we will aim to arrive by 07:30 (but no later than 08:00). If the main point of contact is not available at that time then another member of the client's staff should be nominated to greet us at the above time. This nominated member of staff should be made aware of parking arrangements and where the events space(s) is to expedite the process.
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Parking should be available for the duration of the Classroom Adventures event, including set up and packing away time (typically 07:30 - 16:30).
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It is the clients responsibility to notify Classroom Adventures of any parking restrictions that they may have i.e. height, width, length etc. Please note that currently our van is 2.1m high and 5.1m long, though this may be subject to change by your booking date.
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Any charges incurred in order to provide an event, such as parking charges, need to be covered by the client.
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Vehicular access will be required as close to the event space as possible. If Classroom Adventures staff are unable to park and unload next to the event space the client should provide members of staff to assist with unloading and transportation of props and equipment to the event space. If neither of these conditions are met, then Classroom Adventures may not be able to carry out the day and our cancellation policy will apply.
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If the event space is not on ground floor level, then the client should have a lift available to transport props and equipment. If no lift is available, then the client should provide members of staff to transport props and equipment upstairs to the event space. If neither of these conditions are met, then Classroom Adventures may not be able to carry out the day and our cancellation policy will apply.
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If staff are required, as per the conditions above (point 6 & 7), they should be available at both the beginning and the end of the event.
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Classroom Adventures staff require at least one hour to set up an event. Any delay in providing uninterrupted access to the event space may incur a delay to the event start time.
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Before the event starts, the main point of contact for the event should make themselves available to Classroom Adventures' staff to discuss and confirm the agenda, timings and requirements for the event.
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In the event of a delay to Classroom Adventures arrival to the clients event location, due to unforeseen circumstances, the following terms apply:
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If Classroom Adventures staff arrive at the event location by 09:00 then the full amount quoted will be payable.
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If Classroom Adventures staff arrive after 09:00 then, either an appropriate discount will be offered to the client, or an alternative day will be offered if it is no longer practical to provide the event.
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At the end of the working day the school should do everything they can to ensure that Classroom Adventures staff are able to leave as soon as they have finished packing up. If Classroom Adventures staff are restricted from leaving the premises then then Classroom Adventures reserve the right to add the following charges on to the invoice.
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If Classroom Adventures staff are restricted for leaving for more then 10 minutes then a £50 fee will be added.
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If Classroom Adventures staff are restricted for leaving for more then 30 minutes then a £100 fee will be added.
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The Experience Day
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Classroom Adventures staff will be prepared for the experience day to commence from 09:00. Any delays incurred in set up may incur a later start time.
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It is the clients responsibility to notify Classroom Adventures staff of any restrictions to the event space i.e. the hall being used for lunch as this may impact on the day, the content and the order that the content is provided.
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Once Classroom Adventures' staff have completed the set up for the event then any props and equipment can not be moved until the end of the event.
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It is the clients responsibility to ensure that there will be no requirements placed upon participating children to be elsewhere or for additional study.
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It is the clients responsibility to ensure that there will be no other bookings or activities that clash with the delivery of the Classroom Adventures experience day i.e. fire drills etc.
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The client is advised that the main supervisory adult responsible for the group of participating children (i.e. the class teacher(s)) should be present and attentive with their group (i.e. their class) for the duration of the experience day.
Expectations of behaviour
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Classroom Adventures events aim to be fully inclusive, fun and above all safe. It is imperative that all participants attending a Classroom Adventures event behave in an acceptable and safe manner as deemed by the Classroom Adventures staff.
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At least one member of staff, representative of the client must be present, in the event space, at all times during a Classroom Adventures event. It is Classroom Adventure's recommendation that the client ensures that at least two adults are present for contingency. It is the responsibility of all members of staff representing the client to ensure that the behaviour of participants is acceptable.
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Classroom Adventures staff reserve the right to pause and/or stop an event if the behaviour of one or more individuals is deemed unsafe or inappropriate. Classroom Adventures staff may refuse to continue the event until the unsafe/inappropriate behaviour is dealt with appropriately by a member of staff representative of the client.
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If Classroom Adventures' staff feel that any unsafe/inappropriate behaviour of participants has not been remidied then they reserve the right to end the event at that point, pack away all equipment and leave the site immediately. In this situation the full fee of the event is payable.
Cancellations and Refunds
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To cancel a booking the client must email Classroom Adventures directly via info@classroomadventures.co.uk.
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Once a booking is confirmed, then should the client need to cancel, for any reason, the following charges will apply.
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More than 2 months notice – 30% of your quoted price will be payable
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Less than 2 months, but more than 1 week notice - 50% of your quoted price will be payable
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1 week or less notice – 100% of your quoted price will be payable
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If the client needs to reschedule a confirmed booking Classroom Adventures will always try to accommodate a new requested date. However, Classroom Adventures accepts no responsibility if no suitable alternative date can be found. If the client needs to reschedule a booking and the original booking is more than 2 months in the future this can be done with no charge as long as the new booking date is in the same term as the original booked date and no costs have been incurred by Classroom Adventures. If the client needs to reschedule a booking and the original booking is less than 2 months in the future then the terms of the above cancellation policy (as in point 2) may apply.
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If the client needs to reschedule and Classroom Adventures has incurred costs, such as for accommodation, then these costs will either be added to the invoice, or raised in a new invoice if the original invoice has already been settled.
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If for any reason, an event needs to be cancelled by Classroom Adventures then the client will be contacted as soon as possible, and the event will be rescheduled for a suitable date.
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If an event is cancelled due to unscheduled closures for example in poor weather conditions, or the client decide to cancel an event after a booking has been confirmed then the above cancellation terms (as in point 2) may apply.
Contagion
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If the client decides that they are no longer able to continue with a Classroom Adventures booking due to contagion (i.e. COVID-19) then they should contact Classroom Adventures in the first instance.
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If the decision to cancel a booking is out of the control of the client or Classroom Adventures (for example due to a change in government protocols like school closures) then an alternative date in the future can be arranged or a booking can be replaced with a DIY School Pack. However if it is the client's organisation's protocols that change, and government protocols still permit Classroom Adventures to visit schools, then the above cancellation policy applies.
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Clients are requested to contact Classroom Adventures if any perceived potential hinderances to the event develop as soon as possible so that an appropriate solution can be devised.
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Clients should communicate their organisation's protocols on any contagion (i.e. COVID-19) with Classroom Adventures at the time of booking so any possible alterations to the event can be worked out. Should a client fail to do this then Classroom Adventures shall assume that their safety protocols shall be sufficient.
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Should the client wish Classroom Adventures' staff to take any contagion diagnostic test(s) (i.e. COVID-19 lateral flow test) on or prior to the day of the event, then Classroom Adventures staff will be happy to oblige. However, if a positive result is obtained and the client wishes to cancel the event then the above cancellation policy may apply. Any costs incurred for test kits will either be added to the invoice, or raised in a new invoice if the original invoice has already been settled.
School Referral scheme
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Organisations that have previously booked a Classroom Adventures Experience day, who refer us to other organisations, are entitled to £50 off of their next Classroom Adventures Experience Day so long as the following criteria are met.
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The referred school must have notified Classroom Adventures, when booking, which school referred them to us.
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The referred school must have booked a Classroom Adventures Experience Day.
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The said Experience Day must have been delivered by us.
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The offer of £50 off is only redeemable against a Classroom Adventures Experience Day and is not valid against a Classroom Adventures DIY School Pack, or any other products or services from Classroom Adventures.
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Schools may refer as many other schools as they like and will receive £50 off for every referral. However only one £50 discount can be used per booking.
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The referred school must not have previously booked an experience day, or ordered a DIY pack from Classroom Adventures.
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The £50 discount must be used within 12 months of the booking date of the referred school.
DIY School Packs
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Orders are confirmed once an order form has been received by Classroom Adventures and it is the responsibility of the person booking to ensure all information provided on the form is correct and that they have the authority to order from us on behalf of their organisation.
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Access to the resources on Classroom Adventure’s website is granted automatically until the end of the term that the order is placed, unless it is specified that the DIY School Pack is intended to be used the following term, in which case access will be granted until the end of the following term. Login/account details will be sent to the client upon receipt of a completed order form.
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Access must be initiated within 12 months of the invoice date.
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If access is required after the end of the term chosen then further access can be purchased for £50 per month.
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Upon receipt of a completed order form the order will be shipped and the organisation invoiced.
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Payment is due within 30 days of the invoice date.
Purchases through the Shop
By ordering any of the Products, the customer agrees to be bound to these terms and conditions. Customers can only purchase Products from Classroom Adventures website if they are eligible to enter into a contract and are at least 18 years old.
Products
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The description of the Products is as set out on the website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Products supplied.
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All Products which appear on the website are subject to availability.
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Where the Products are intended for use by children, the customer agrees to fully supervise the children at all times and adhere to our age recommendations.
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The description of the Products on Classroom Adventures’ website does not constitute a contractual offer to sell the Products. When an order is submitted on the website, Classroom Adventures reserve the right to reject it for any reason. However, Classroom Adventures will always endeavour to provide a reason if this happens.
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Classroom Adventures can make changes to the Products which are necessary to comply with any applicable law or safety requirement. If an order has been placed Classroom Adventures will notify the customer of these changes.
Promotion Codes
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Valid promotion codes may be used on www.classroomadventures.co.uk/shop
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To redeem the discount online, please enter the promotion code on the Basket page.
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Discounts will not be applied to delivery charges.
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Discounts and promotions may not be exchanged for cash and are non-transferable.
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Promotion codes cannot be used in conjunction with any other discount offer or deal.
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Promotion codes may only be used once per customer.
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Classroom Adventures reserves the right to terminate discounts at any time.
Subscriptions
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If the product purchased includes a subscription to our online portal Classroom Adventures will contact the customer via email in order to set this up.
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In order to gain access to the online portal within 14 days of placing the order the customer agrees to waive the 14-day cooling off period.
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If the customer does not wish to waive the 14-day cooling off period, then they should refrain from accessing the online portal until this period is over.
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Unless otherwise specified access will be granted for one month from subscription set up date.
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If access is required after this period then access can be purchased at a cost of £5 per month.
Orders
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The process of ordering is set out on the website. Each step allows the customer to check and amend any errors before submitting. It is the customers responsibility to ensure that all details are entered correctly before completing the checkout.
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A contract will be formed for the sale of products when the customer completes checkout and receives an email from Classroom Adventures confirming the order. On receiving a confirmation email the customer must ensure that order is complete and accurate. Classroom Adventures should be informed immediately of any errors.
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Classroom Adventures are not responsible for any inaccuracies in the order placed by the customer.
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No variation of the contract, whether about the order placed, description of the products, fees, or otherwise can be made after it has been entered into unless the variation is agreed by the customer and Classroom Adventures in writing.
Payments
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The price of the products and any additional delivery or other charges is set out on the website at the date of order.
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Prices include VAT chargeable at the applicable rate at the time of the order.
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Payment is made by the customer via credit or debit card. All payments must be processed before products are dispatched.
Delivery
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Products will be delivered to the address supplied by the customer at the time of ordering.
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Products will be dispatched using a courier of Classroom Adventures' choosing. Classroom Adventures will always obtain proof of postage for products sent.
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Classroom Adventures will only deliver to addresses within England, Scotland, Wales and Northern Ireland.
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Products will be dispatched, where possible, within the time agreed and not more than 30 days after the day the contract is entered into.
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The customer agrees that Classroom Adventures may deliver the products in instalments if Classroom Adventures suffers a shortage of stock or other genuine and fair reason. In this case the customer would not be liable for additional postage costs.
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The products become the responsibility of the customer from the completion of delivery.
Returns and Cancellations
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The customer can withdraw the order before the product is dispatched by informing Classroom Adventures, without reason and without incurring any liability.
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Once a product has been dispatched it is not possible to withdraw, cancel or make changes to an order.
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If the customer is not satisfied with the purchase, then the products can be returned to Classroom Adventures for a full refund within 14 days of the delivery date.
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To be eligible for a refund the customer must take reasonable care of the items and not use them. Products should be returned in the original packaging where possible.
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To be eligible for a refund the customer must obtain proof of postage and/or tracking information when returning an item(s). The customer will provide this information to Classroom Adventures if requested.
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Classroom Adventures is not responsible for the cost to the customer to return the products, unless the return is due to faulty products or products that don’t match the description.
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Refunds can only be given for online subscriptions within the 14-day cooling off period.
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If a product with an online subscription is returned, then Classroom Adventures reserve the right to make deductions from the amount refunded to cover the use (or potential use) of the online content.
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Classroom Adventures reserve the right to make deductions from the amount refunded if the product has been handled more than was necessary, i.e., the same amount as if the customer was assessing them in a shop.
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Once returned, any refund will be processed to the original payment method within 10 working days.
Personal Information
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We retain and use all information strictly under our Privacy Policy.
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Classroom Adventures may contact you via email, post or other relevant method with details about your order, purchase and online subscription.
Events
Bookings and Payment
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Details of the service to be provided by Classroom Adventures, including the nature of the event performance, any living history set-up and any other services will be outlined and agreed prior to booking in the quote.
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Finer details for the event, such as, but not limited to, the number of shows to be performed at the event and the timings of the shows will be agreed during the booking process and will depend on a number of factors including the length of the event, the type of event and logistics of the event.
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Classroom Adventures reserve the right to charge the client a non-refundable deposit of up to 50%, payable on confirmation of the booking. If Classroom Adventures decide to charge a deposit this will be agreed with the client at the proposal stage.
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Bookings are confirmed once a booking form has been received by Classroom Adventures, along with a deposit of up to 50%, if requested by Classroom Adventures.
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It is the client’s responsibility to ensure that the information on the booking form is correct prior to returning it to Classroom Adventures. The amount that the organisation is invoiced is based on the information contained in the completed booking form. Should the client wish to amend the details of the booking post confirmation, a charge may be levied to cover any costs incurred.
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If upon arrival to deliver an event Classroom Adventures staff find that the information on the booking form is not correct or that our terms and conditions (agreed to by returning the booking form) have not been met, we reserve the right to not deliver an event and the client will be liable for the booking as per our cancellation policy.
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Classroom Adventures will not read/adhere to any terms and conditions set by the client unless this has been agreed prior to the client returning a completed booking form.
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The client may be invoiced the full or remaining balance from any point upon receipt of the booking form. The invoice will be dated the date issued and full payment is required via bank transfer within 30 days of the event date (listed on invoice).
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Classroom Adventures will not provide any additional information relating to the payment (such as but not limited to, completing forms set by the client, bank statements, void cheques or paying in slips), unless this has been agreed prior to the client returning a completed booking form.
Parking and Set Up
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The client is to provide on-site parking. If this condition is not able to be met, then Classroom Adventures reserve the right to refuse to deliver an event/performance and our cancellation policy below will apply.
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The set up time for our events can range from between 1 and 5 hours depending on the nature of the event. The time needed for set up at a particular event will be communicated to the client prior to the event. If set up is likely to take more than one hour then Classroom Adventures staff will need to access the event space the day prior to the event in order to set up. Classroom Adventures staff will need to be greeted by a member of staff at this time. If the main point of contact is not available at that time, then another member of the client’s staff should be nominated to greet us at the agreed time. This nominated member of staff should be made aware of parking arrangements and where the events space(s) is to expedite the process.
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On the day of the event Classroom Adventures staff will aim to arrive at the event space at least one hour before the agreed start time. If the main point of contact is not available at that time, then another member of the client’s staff should be nominated to greet us at the above time. This nominated member of staff should be made aware of parking arrangements and where the events space(s) is to expedite the process.
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Parking should be available for the duration of the Classroom Adventures event, including set up and packing away time.
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It is the client’s responsibility to notify Classroom Adventures of any parking restrictions that they may have i.e., height, width, length etc. Please note that currently our van is 2.1m high and 5.1m long and may, in addition, include a trailer of 4m in length, though this may be subject to change by your booking date.
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Any charges incurred in order to provide an event, such as parking charges, need to be covered by the client.
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Vehicular access will be required as close to the performance space as possible. If Classroom Adventures staff are unable to park and unload next to the performance space the client should provide members of staff to assist with unloading and transportation of props and equipment to the event space. If neither of these conditions are met, then Classroom Adventures reserve the right to refuse to deliver an event/performance and our cancellation policy below will apply.
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If the event space is not on ground floor level, then the client should have a lift available to transport props and equipment. If no lift is available, then the client should provide members of staff to transport props and equipment upstairs to the event space. If neither of these conditions are met,then Classroom Adventures reserve the right to refuse to deliver an event/performance and our cancellation policy below will apply.
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If staff are required as per the conditions above (point 7 & 8), they should be available at both the beginning and the end of the event.
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Classroom Adventures staff require at least one hour to set up an event. Any delay in providing uninterrupted access to the event space may incur a delay to the performance start time.
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In the event of a delay to Classroom Adventures arrival to the client’s event location, due to unforeseen circumstances, the following terms apply:
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If Classroom Adventures staff arrive at the event location later than intended but are still able to fulfil the agreed list of performances then the full amount quoted will be payable.
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If Classroom Adventures staff arrive at the event location later than intended and are able to provide some of the agreed performances then an appropriate discount may be offered to the client.
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If Classroom Adventures are booked for an event and the above conditions are not met, then Classroom Adventures reserve the right to refuse to deliver an event/performance and our cancellation policy below will apply.
The Event
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Classroom Adventures staff will be prepared for the performance to commence from the agreed start time. Any delays incurred in set up by no fault of Classroom Adventures staff may incur a later start time.
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Classroom Adventures staff will be prepared to end the day at the time agreed in the quote.
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If on the event day the client needs to make changes to the event schedule for any reason, which is no fault of Classroom Adventures, Classroom Adventures may not be able to perform their full performance time as previously agreed. If this happens, there will be no reduction in fee due to Classroom Adventures.
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If the behaviour of any member of public is deemed antisocial or unsafe by Classroom Adventures, then Classroom Adventures reserve the right to stop any show, activity or display in order to maintain the safety of Classroom Adventures staff, equipment and other members of the public. If the event organiser is unable to adequately deal with the behaviour then Classroom Adventures reserve the right to pack away all or part of the set up and to cancel any timetabled shows. In these circumstances the client will be liable for the total amount quoted for the event.
Cancellations and Refunds
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To cancel a booking the client must email Classroom Adventures directly via info@classroomadventures.co.uk.
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Once a booking is confirmed, then should the client need to cancel, for any reason, the following charges will apply.
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More than 2 months’ notice – 30% of your quoted price will be payable
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Less than 2 months, but more than 1 week notice - 50% of your quoted price will be payable
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1 week or less notice – 100% of your quoted price will be payable
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If the client cancels a booking any deposit paid to Classroom Adventures is non-refundable.
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If for any reason, the performance needs to be cancelled by Classroom Adventures then the client will be contacted as soon as possible, and if suitable the event will be rescheduled for a suitable date.
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If an event is cancelled due to unscheduled closures for example in poor weather conditions, or the client decides to cancel an event after a booking has been confirmed then the above cancellation terms (as in point 2) may apply.
Contagion
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If the client decides that they are no longer able to continue with a Classroom Adventures booking due to contagion (i.e. COVID-19) then they should contact Classroom Adventures in the first instance.
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If the decision to cancel a booking is out of the control of the client or Classroom Adventures (for example due to a change in government protocols like nationwide lockdowns) then an alternative date in the future can be arranged if possible. However if it is the client's organisation's protocols that change, and government protocols still permit Classroom Adventures to deliver events/performances, then the above cancellation policy applies.
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Clients are requested to contact Classroom Adventures if any perceived potential hinderances to the event develop as soon as possible so that an appropriate solution can be devised.
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Clients should communicate their organisation's protocols on any contagion (i.e. COVID-19) with Classroom Adventures at the time of booking so any possible alterations to the event can be worked out. Should a client fail to do this then Classroom Adventures shall assume that their safety protocols shall be sufficient.
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Should the client wish Classroom Adventures' adult staff to take any contagion diagnostic test(s) (i.e. COVID-19 lateral flow test) on or prior to the day of the event, then Classroom Adventures staff will be happy to oblige. However, if a positive result is obtained and the client wishes to cancel the event then the above cancellation policy may apply. Any costs incurred for test kits will either be added to the invoice, or raised in a new invoice if the original invoice has already been settled.
Concerns or complaints
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Any concerns or issues regarding any services provided by Classroom Adventures should be directed to Lois Knight and emailed to info@classroomadventures.co.uk
